FAQS

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TICKETS

TICKETS

WHEN DO TICKETS GO ONSALE AND HOW MUCH ARE THEY? Tickets go on sale 10 days after the festival finishes . This is when you can make some serious savings on your Rhythm and Vines experience as Rhythm and Vines operates a tiered ticketing system, whereby the earlier you buy, the more you save.

For example, 2017 3 DAY GA FESTIVAL PASS ticket tiers are below:

  • EARLYBIRD $175
  • Tier 1 $210
  • Tier 2 $260
  • Tier 3 $285
  • Tier 4 $295
  • Tier 5 $310

Booking Fees apply.

Four days Camping is an additional $100 and Vintage Club VIP is $125.

WHERE CAN I BUY TICKETS?

Tick sold via the below official channels:

  • Rhythmandvines.co.nz
  • Eventbrite.co.nz
  • Tixel.co.nz (Official Ticket Resale and Name Change Agent)
  • Official R&V Ambassadors via Verve
  • Club Gisborne Outlets: Sequence, BMS and Blitz Surf shops in Gisborne.
  • Festmate (Official Package Reseller)

If unsure about the validity of a ticket you are purchasing. Please check with our customer services team before exchanging any money.



I ONLY WANT SINGLE DAY TICKETS?

Very limited single day tickets are released in August each year (depending on capacity). This gives you single day access to either Dec 29, Dec 30 or Dec 31. You won’t be able to access the campgrounds on a single day pass.



WHY DO I HAVE TO PUT MY NAME ON THE TICKET?

As an extended security measure, each ticket is required to have the name of the ticket attending. Staff will check the ID matches the ticketholder at the festival checkin.

WHAT HAPPENS IF I MISSPELL MY NAME ON MY TICKET?

Contact Customer Services, provide your order number and the correct spelling of your name. We will fix it for you as a courtesy (if you ask nicely of course).

I CAN’T MAKE IT NO LONGER. DO YOU OFFER REFUNDS?

No. But you can resell your ticket via our official Ticket Reseller.



HOW CAN I SELL MY TICKETS?

Due to opportunists re-selling fake tickets or tickets at inflated prices, we have teamed up with TIXEL as our exclusive resale partner to reduce harm caused by illegal ticket scammers and greedy ticket scalpers.

  • If you can no longer attend and need to sell your ticket, you can do this through Tixel, the official resale facility.
  • If you want to buy a ticket but none are available, you can sign up to notifications so you’ll be the first to know when certain tickets become available.
  • We will be checking that ID’s match the name on each ticket at the door. The only way to buy a secondhand ticket that is reissued in your name is through TIXEL.



I NEED A COPY OF MY TICKET, SO HOW DO I GET ONE?

If you have purchased a ticket to Rhythm and Vines, your ticket will be in your Eventbrite account.



If the ticket isn’t in there, it is likely to be under a different email address, or most commonly you have entered in the wrong email address when purchasing. Please contact our customer services team who will aim to get this fixed for you.

WHAT DOES MY 3 DAY GENERAL ADMISSION PASS GET ME?

Your 3 day GA Festival pass gains you access to the festival which starts at 2pm each day on December 29, December 30 and December 31. The festival hours are as follows:

December 29 - 2pm - midnight December 30 - 2pm - midnight December 31 - 2pm - 6am



I WANT TO PURCHASE TICKETS FOR MY GROUP OF FRIENDS HOWEVER NOT SURE OF THEIR DETAILS OR IF THEY’RE ALL COMING. HOW CAN I GET AROUND THIS?

We strongly recommend having all the details of your friends and making sure they are all attending the festival before purchasing tickets. There are no refunds. However, if you purchase a ticket for a friend and you spell their name wrong we can fix this for you. If they wish to pass that ticket onto someone else, you/they will need to transfer the name on that ticket via TIXEL. Fees apply.

IS THERE A LIMIT AS TO HOW MANY TICKETS I CAN PURCHASE?

Yes, you can purchase up to 2 tickets under one account. This is to reduce ticket scalping and to reduce other issues with multiple ticket purchases.

I’M HAVING ISSUES WITH MY TICKET PURCHASE ON THE EVENTBRITE WEBSITE?

Contact Eventbrite directly. Should you not hear back from them, don’t hesitate to contact us as well and we can look into it from our end.



I’M HAVING ISSUES WITH MY TICKET RESALE ON THE TIXEL WEBSITE?

Contact Tixel directly. Should you not hear back from them, don’t hesitate to contact us as well and we can look into it from our end.



I’M HAVING ISSUES WITH MY R&V AMBASSADOR TICKETS ON THE VERVE WEBSITE?

Contact Verve directly. Should you not hear back from them, don’t hesitate to contact us as well and we can look into it from our end.



WHAT IS A VINTAGE CLUB PREMIUM PASS?

A Vintage Club Premium Pass is your ticket to a premium Rhythm and Vines experience. In addition to General Admission access to the festival, all Vintage Club Premium Pass holders gain access to the following benefits*:

  • Main Vintage Club VIP bar + viewing platform at Vines Stage.
  • Premium food and drink options within the Vintage Club zone.
  • Premium facilities such as Pamper rooms and Flushing toilets
  • Priority check-in at the festival gates
  • Express lanes at main bars

*subject to change



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CAMPING

WHAT CAMPING IS AVAILABLE AND HOW MUCH?

Camping in and amongst the vines at Rhythm and Vines is an experience like no other. Everyone who purchases a valid camping pass gains access to 4 days camping for $100 ($25 per day). Campground facilities include portaloo toilets, camping shower blocks, shaded seating areas, camp stores, garden bars and food courts. All our campgrounds are located onsite, all within a very short walk from all the festival stages.

The camping zones are called the following:

  • BASS CAMP
  • MID CAMP
  • TREBLE CAMP
  • SUNDOWN CAMP
  • RHYTHM CAMP
  • MEADOW CAMP
  • PREMIUM CAMP

PACKAGES

  • TEPEE VILLAGE (PREMIUM)
  • GLAMPING VILLAGE (PREMIUM)
  • PREM-TENT (PREMIUM)
  • HUBS (GENERAL)

View Map

Bass Camp is located within our Bass Camp is located within our beautiful Waiohika Campgrounds on Waiohika Estate, conveniently on the doorstep of the festival itself. Situated within the vines, Bass Camp is the first campsite to sell out (as early as January). Bass Camp is also home to the popular Hubs

Mid Camp is located within our beautiful Waiohika Campgrounds on Waiohika Estate, directly behind the main Vines Stage. Situated within the vines, Mid Camp sells out as early as January.

Treble Camp is the festival’s largest campground. Situated within the vines, Treble Camp is the closest campground to the main carpark of the festival and only 5mins walk to get from your tent through to the festival gates. They don’t call it Trouble Camp for nothing.

Sundown Camp is our second largest campground located right next to Treble Camp. Easy access to the carpark and less than 5mins walk to the festival gates.

Rhythm Camp is our smallest camping zone, nestled within the vines between Cellar Stage and Rhythm Stage.

Meadow Camp is tucked in behind the Rhythm Stage. An open field camping experience, Meadow Camp is our final campground released to public.

Premium Camp is located opposite Sundown Camp but offers a more refined camping product, with a limited capacity and access to more modern camping facilities such as showers and toilets. All Premium Campers get the additional benefit of Vintage Club Premium access once in the festival itself.

Tepee Village is located within the Premium Camp zone and offers access to the Premium camping facilities. Tepees are pre-setup, and sold in 2 Person and 6 Person packages (inc Tickets). Read more about Tepee Village under Tepee Village below.

Glamping Village is located within the Premium Camp zone and offers access to the Premium camping facilities. Glamping tents are large pre-setup Bell Tents, sold as 2 Person and 4 Person packages (inc Tickets). Read more about Glamping Village under Glamping Village below.

Prem-Tent Village is located within the Premium Camp zone and offers access to the Premium camping facilities. Prem-Tents are pre-setup canvas tents sold as 2 Person and 3 Person packages (inc Tickets). Read more about Prem-Tent Village under Prem-Tent Village below.

Hub Village is located within Bass Camp zone which is a general camping area (i.e. don’t have access to Premium Camp facilities or Vintage Club VIP included within the ticket). Hubs are pre-setup sold as packages which come in 2 Person Deluxe or Essentials (inc Tickets). Read more about Hub Village under Hub Village below.

HOW DO I CHANGE CAMPSITES?

If you would like to change campsites, you can attempt to transfer your ticket through Eventbrite.

  1. Log into your Eventbrite account.
  2. Select the ticket type you would like to transfer.
  3. Select 'Transfer Ticket' on the top right hand corner of the ticket.
  4. Select new ticket and pay the difference.

The option to transfer becomes limited once the festival campgrounds reach capacity.

DO I NEED TO BRING MY OWN TENT?

All campers are required to bring their own tents (and take them away). Unless of course, you have purchased one of our Packages which are pre-setup for you (Tepee, Glamping, Prem-Tent, Hubs).

WHAT ARE THE OPENING TIMES FOR ONSITE CAMPING? Onsite camping will open for check-in at 9am on December 28 and you must vacate by 4pm on January 1. Please note organisers reserve the right to alter these times.

WHEN I ARRIVE, WHERE DO I GO?

Entry gate is Gate D. This will be clearly signposted. Park your car in the car park and proceed to the Camping Check-in Tent (signposted). This is where you will receive your wristband for Onsite Camping. You can then proceed to your campground.

CAN I RETURN TO MY CAMPSITE DURING FESTIVAL HOURS?

You sure can. This is part of the attraction of the Onsite Camping experience. If you want to get away from it all for a break or a quick lie down, you’re only minutes away from your tent. Please note that due to the conditions of our license there will be a one-way door at midnight on the 29th and 30th and at 2:30am on the 31st i.e. once you leave the festival site you won’t be allowed back in.

CAN I VISIT MY FRIENDS AT THE OTHER CAMPGROUNDS?

Yes, if you have a valid Camping pass, you can visit friends in all of the other campgrounds, excluding Premium Camp, Tepee, Glamping, or Prem-Tent Village, which is exclusive to holders of Premium Camp wristbands.

MY FRIENDS ARE STAYING IN A CAMPGROUND THAT IS SOLD OUT. I DON’T WANT TO SLEEP BY MYSELF IN ANOTHER CAMPGROUND. WHAT ARE MY OPTIONS?

You have a couple of options. If you wish to pitch your tent with your friends in their campground, you will need to try and find a ticket. We recommend waitlisting via TIXEL as people are always selling them.

Failing that, suggest you buy a ticket for another campground before Onsite Camping sells out. We can’t stop you sleeping in your friends tent, but we can stop you from pitching a tent in their area should space become limited.

CAN I BRING ALCOHOL INTO THE CAMPSITES?

No. Our liquor licence does NOT allow BYO alcohol (bring your own alcohol). Our lively Camp Bars will provide drinks at near reasonable prices (from $3.75 per beer). The camp bars will be open the following hours:

  • Dec 28 2pm - midnight
  • Dec 29 10:30am - 3pm
  • Dec 30 10:30am - 3pm
  • Dec 31 10:30am - 3pm

The Festival bars located within the festival site open from 2pm each day from December 29.

CAN I BRING FOOD AND NON ALCOHOLIC DRINKS INTO THE CAMPSITES?

You can bring a reasonable quantity of snacks / food that doesn’t require cooking and unopened non-alcoholic canned drinks limited to six per person. Due to our sustainability efforts and licensing, full plastic bottles/water containers won't be allowed through security so please don't bring these with you. You may bring in with you EMPTY bottles or water containers into the festival. There are a number of FREE water refill stations located across the festival site. Over 30 food vendors and bars have a wide range of non-alcoholic drink options available for sale also. Camelpaks are allowed but will require frequent searches by security and must be empty when passing through security checks.

WHAT TYPE OF BEDDING CAN I BRING?

Foam mattresses are not permitted as they pose a potential fire hazard. Air mattresses and camping rolls are best suited to the onsite camping environment.

IS THERE POWER AT THE CAMPSITES?

No. The camping sites are not powered.

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PACKAGES

Rhythm and Vines operates accommodation packages for Tepee, Glamping, Perm-Tent, Hubs, Hotels and Motels. Each accommodation option includes tickets within the package.

HOW DO I BUY A PACKAGE?

You can purchase a package via the Rhythm and Vines website.

Each package includes tickets to Rhythm and Vines built into the cost. If you already have your 3 Day GA Festival Pass, and wish to upgrade to a package (which includes tickets), we can refund your initial tickets purchased once you purchase the package. When buying the package, you will be prompted to enter in the Eventbrite order number for your initial ticket. Our Premium Services team will then process the refund of the initial ticket and reissue you with your new package ticket.



WHAT IS TEPEE VILLAGE?

The ultimate eco-friendly camping experience run by our partners Tepee Life. The handmade Tepees are created from recycled corporate advertising banners, giving each one a unique look and feel. A stay in the Tepee Life village gives you a whole new festival camping experience.

Staying with us in the R&V Tepee Village, you join a warm, friendly tribe with exclusive access to:

  • Your very own handmade Tepee, set up for your arrival
  • 2 person Tepee is 3.4m diameter
  • 6 person Tepee is 5m diameter
  • An exclusive village campsite set close to the main event, with access to Premium Camping facilities
  • Mattress for each villager.
  • Bring your own sleeping bag or duvet and your favourite pillow and whatever else you need to pimp out your Tepee
  • A communal undercover chill out area with sofas, day beds and easy beats so you can enjoy relaxing with other villagers
  • Low bedside table
  • Solar powered light
  • Phone charging access through the Tepee Life onsite office.
  • All Tepee packages include the added benefits of Vintage Club Premium at the festival such as access to the Vintage Club VIP bar, viewing platforms, priority queues and more.

The real buzz is the Tepee Village as a whole - a community of like-minded festival peeps, a home away from home that you’ll always remember, with an eco edge to boot. Remember to pack some wild and fruity outfits and other essentials such as torch, sunblock, togs & towel, great attitude and a smile on your dial.



WHAT IS GLAMPING VILLAGE?

Glamping Village is located within the Premium Camp zone and offers access to the Premium camping facilities. Glamping tents are large pre-setup Bell Tents, sold as 2 Person and 4 Person packages (inc Tickets). They include:

  • Your very own Glamping tent (2-4 person tents available)
  • Mattresses, pillows, sheets and duvets provided
  • Close location to premium showers and toilets
  • All Glamping packages include the added benefits of Vintage Club Premium at the festival such as access to the Vintage Club VIP bar, viewing platforms, priority queues and more.



WHAT IS PREM-TENT VILLAGE?

Prem-Tent Village is located within the Premium Camp zone and offers access to the Premium camping facilities. Prem-Tents are pre-setup canvas tents sold as 2 Person or 3 Person packages (inc Tickets). They include:

  • Your very own 2 or 3 person Prem-Tent, setup and ready to go
  • Air mattresses available, which you can detail your own requirements when booking the package.
  • close location to the premium showers and toilets
  • All Prem-Tent packages include the added benefits of Vintage Club Premium at the festival such as access to the Vintage Club VIP bar, viewing platforms, priority queues and more.



WHAT IS HUBS VILLAGE?

Cute little hubs provide you and your friend (or for yourself) with a cozy, covered double bed nestled on the hillside in Bass Camp. There are two types of Hubs - Essential and Deluxe.

  • Deluxe Hubs include duvet, sheets, pillows for two, 2 x camp chairs and handy solar light.
  • Essential hubs includes the essentials, which is the Hub and a double mattress.
  • Close location to Bass Camp showers and toilets



HOTEL PACKAGES

The Emerald Hotel Package is the top of the line R&V experience. Packages include Vintage Club Premium Passes, three nights accommodation at the 4 star Emerald Hotel, buffet breakfast, exclusive bus and pool party access.

MOTEL PACKAGES

A range of packages are on offer, with accommodation at quality Gisborne motels and motor inns. Packages include Vintage Club Premium Passes, four or five nights accommodation (depending on the motel) and festival bus pass. Some motels have age limits. Please read descriptions carefully.

POOL PARTIES

The Pool Parties are held poolside at the Emerald Hotel, from midday till 5pm. Tickets are sold separately, and include bus transport to the festival.



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FESTIVAL INFO

WHERE IS RHYTHM AND VINES?

Rhythm & Vines is located on Waiohika Estate in the sunny town of Gisborne on the North Island’s east coast.

WHEN IS RHYTHM AND VINES?

The Rhythm and Vines camping opens up on the 28th December, with the festival officially starting at 2pm on December 29. The festival goes through until the early hours of 1st January, being the first festival in the world to welcome the first sunrise of the new year.

See below dates and times.

CAMPERS (must hold valid camping pass to access campgrounds)

  • 28th December 9am - 1st January 4pm

FESTIVAL

  • 29th December: 2PM gates open – 12:00AM gates close
  • 30th December: 2PM gates open – 12:00AM gates close
  • 31st December: 2PM gates open – 6:00AM gates close

Please note organisers reserve the right to alter these times.

WHEN IS THE LINEUP RELEASED?

The first release of acts is usually announced after August, with a final release of acts in November. The festival hosts over 100 international and local acts perform each year in Gisborne.

WHAT TIME DOES CHECK-IN OPEN AND CLOSE?

  • 28th December 2017: 9am – 10pm
  • 29th December 2017: 9am – 10pm
  • 30th December 2017: 12pm – 10pm
  • 31st December 2017: 12pm – 11pm

Please note organisers reserve the right to alter these times.

HOW OLD DO I HAVE TO BE TO ATTEND R&V?

Rhythm & Vines is strictly R-18. Anyone under this age will be denied entry. You must be 18 on the day you check in to R&V. For example (and unfortunately) if you are turning 18 on the 30th of December, then you will only be allowed entry on the 30th of Dec, not on the 29th.

WHAT FORMS OF ID DO YOU ACCEPT?

By LAW, the ONLY forms of ID we can accept at R&V checkin are:

  • A valid and current NZ Photo Drivers’ License
  • A valid and current HANZ 18+ Card
  • A valid and current NZ or overseas Passport

Overseas IDs, expired IDs, Student IDs, credit cards, birth certificates, library cards, gun licenses will NOT be accepted.

CAN I BRING ALCOHOL AND FOOD INSIDE THE RHYTHM & VINES FESTIVAL?

Food and Alcohol is not permitted into the festival. There are a range of food and drink offerings available within the festival. You may bring in with you EMPTY bottles or water containers into the festival. There are a number of FREE water refill stations located across the festival site. Over 30 food vendors and bars have a wide range of non-alcoholic drink options available for sale also. Camelpaks are allowed, but will require frequent searches by security and must be empty when passing through security checks.

WHAT OTHER ITEMS ARE NOT ALLOWED AT RHYTHM AND VINES?

See below a list. Organisers reserve the right to restrict items deemed to be inappropriate in the festival environment.

  • Illicit drugs or illegal substances.
  • Fireworks.
  • Weapons.
  • Lasers.
  • Alcohol.
  • Liquids - exception: 6 x unopened non-alcoholic beverages in cans per person
  • Mirrors larger than 10cm in diameter.
  • BBQ’s or gas cookers of any description (this includes candles or naked flames).
  • Material to construct fires or weapons.
  • Drones.
  • Metal head hammers.
  • Inappropriate drinking apparatus, including funnels.
  • Aerosols over 180ml
  • Animals.
  • Gang patches.
  • Other dangerous items.
  • Medications including supplements - exceptions: standard pain relief in original packaging. Prescription medications must be accompanied by doctors script in bearers name, must be in original packaging, quantity only enough for the festival.
  • Glass (including glass containers and/or drinking vessels) - exclusions: perfume bottles under 150ml and makeup under 60ml
  • Foam Mattresses
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GETTING HERE

Rhythm and Vines is located in Gisborne, on the East Coast of New Zealand’s North Island. Once in Gisborne, you have the ability to park at the festival site (vehicle passes will be required per vehicle) or catching one of our buses is also recommended. Taxi’s operate in Gisborne also.

WHERE ARE THE FESTIVAL BUS PICK UPS?

Bus service to the festival will operate from 1:30pm to 8:30pm each day. Buses will not pick up passengers outside of these pick-up locations.

  • Gisborne City (Fitzherbert Street) – R&V
  • Gisborne City (i-Site) – R&V
  • Wainui (Okitu Store) - R&V
  • Kaiti School
  • Gisborne Girls High School
  • Lytton West Shops

WHERE ARE THE FESTIVAL BUS DROP OFFS?

There are three separate unloading areas for patrons leaving R&V:

  • Wainui (Okitu Store)
  • City (Fitzherbert Street)
  • City (iSite)

Buses will drop patrons upon request along the designated bus route, providing it is safe to do so.

DO YOU HAVE CAR PARKING AVAILABLE?

Yes, there is parking onsite and it is free.

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MONEY AT RHYTHM

DO YOU ACCEPT CASH, EFTPOS OR CREDIT CARD AT YOUR STORES IN THE FESTIVAL?

You can use Cash, EFTPOS or credit card to load money onto your R&V wristband. Everything is paid for within the festival via an electronic RFID chip (AWOP) which is located on your wristband. This will be given to you at check-in to the festival. Stations will be located all over the festival for you to top up as well as refund any money remaining.

WHAT IS AWOP?

AWOP (Another Way of Payment) is a festival bank system Rhythm and Vines uses to keep the event cashless. This helps minimize queues at the bars and improves access control.

HOW DOES IT WORK?

You can top up your wristband with cash or via Eft-pos, Visa or MasterCard at the onsite Top-Up booths (Festival Banks). The first time you top up your electronic wristband there will be a once off service fee of $5 and there is a maximum top up at any one time of $300.

WHERE CAN I TOP UP?

At various locations across the festival site. Exact locations released closer to the festival.

WHAT IF I HAVE MONEY LEFT ON MY AWOP?

Refund booths will be operating at the R&V Onsite camping on January 1st. Refunds are also available from AWOP until March 1. Head to the AWOP website to organize your refund. Check the details on the back of the RFID chip on the wristband. You will need to provide the Chip Number to get your refund.