2020 Official Ticket Resale

SELLING AND BUYING TICKETS WITH MOSHTIX

This year all ticket resales will be done through our ticketing partner Moshtix.

The ticket resale facility available via moshtix allows those who can no longer attend our event the chance to offer their unwanted tickets up for resale to another party. For those still wanting to buy a ticket, this is the best way to secure a legitimate ticket as tickets sold by any means other than Moshtix official resale facility will be invalid for use as the name of the ticket holder will not match the moshtix database.

Dates and more information on how to re-sell your tickets will be available from here at a later date so please check back closer to the event, or keep an eye on our social channels as to when this will become available.

WARNING: Beware of scalpers and scammers on third party websites such as Gumtree, Viagogo and Facebook. Fake, duplicate or scalped tickets may be cancelled and you risk being turned away on the day. If in doubt, contact our customer services to confirm suspicious activity.

Rhythm and Vines has partnered exclusively with Moshtix as our official ticketing partner. And this year, their technology also provides us with the only place for official purchase of resale tickets, or what we like to call pre-loved tickets 💘

Scammers are operating heavily and we wish to ensure that we provide a safe place for people to buy and sell tickets to R&V2020. Please, do not buy tickets from strangers. THE ONLY PLACE TO PURCHASE R&V TICKETS IS FROM MOSHTIX*.

*exceptions include Packages from rhythmandvines.co.nz/packages and Club Gisborne tickets purchased from Blitz Surf Shop, Sequence Surf Shop and BMS in Gisborne.

THINGS TO KNOW ABOUT PRE-LOVED TICKETS 💘

Sometimes circumstances change (yeah no shit 2020). This year we want to make it as easy as possible for R&V customers who can no longer make the festival to be able to sell their ticket/s, and for buyers who missed out on R&V tickets to be able to safely get their hands on legitimate tickets.

There are 3 types of resale options available.

RESALE - you simply can't make R&V2020 and need to sell your ticket. List for resale, we will find a buyer. (and don't worry, we had 10,000 people miss out last year so plenty of buyers out there).

REISSUE - you have sold your ticket privately to a friend (good on you) and simply need to reissue the ticket into someone else's name and account. Reissue is only available from July 31 - August 31. After this date, tickets will need to be sold via Resale only.

NAME CHANGE - you simply need to change the name on a 2nd/3rd ticket that you purchased under your own account.

SELLER FAQS

What does it cost to resell my ticket via Moshtix?

As the seller, once your ticket has successfully sold via Moshtix to a new buyer, you will be refunded the face price of your ticket less a transaction fee.  Booking fees paid when initially buying the tickets are non-refundable.

See Moshtix guide for listing for resale

I've sold my ticket privately to a friend as I can no longer make it. What does it cost to reissue my ticket to someone else?

The cost to reissue your ticket to someone else is $50. Simply login to your Moshtix account, click on Manage Tickets button and then Reissue on R&V tickets you want to reissue. Please note, Reissues are only available up until August 31.

I've purchased 2 tickets, but need to change the name of the 2nd ticket to someone else?

The cost of a name change is $50. This will need to be done via the Moshtix contact centre.

What if I'm not the original purchaser?

Tickets can only be offered for resale by the original purchaser of the tickets. If you are a ticket holder and wish to offer your ticket for resale, you will need to arrange the resale of your ticket with the original purchaser of the tickets whose moshtix account was used for the purchase.

Why can't I sell my Moshtix ticket anywhere else?

Your ticket has your name and date of birth on it, which means it is strictly non-transferable to another person. Any ticket sold by any means other than Moshtix official resale facility will be invalid for use as the name of the ticket holder will not match the moshtix database.

Tickets re-sold, or offered for resale, in an unauthorised manner may also result in all tickets in the order being cancelled without refund, along with all ticket holders being refused entry to the venue.

This includes tickets offered for resale via an online auction site such as Trademe or Facebook Marketplace.

When do I get my money back?

Refunds are not guaranteed and you will only get your money back if your ticket is purchased by another fan. Until they are re-sold, the tickets remain your property and no funds are owed to you. If your ticket gets purchased by another fan, we will refund the original ticket price (less booking fees) to the original credit card used to purchase. Should your ticket remain unsold at the end of the resale period, the ticket remains valid for your use by the original ticket holder.

What if my credit card has expired or been cancelled since the original purchase?

If your credit card has been cancelled or expired since you originally purchased the tickets you will receive an email asking you to contact Moshtix Ticket Support. Ticket Support will ask for your bank details and will arrange a manual refund into your bank account. This can take up to 2 weeks for the refund to be processed.

What happens if my tickets don't sell?

If your ticket remains unsold after the end of the resale, the ticket remains valid and is deemed the property of the original ticket holder, who will still be able to use the ticket should they still be able attend the event. Event tickets are not refundable unless purchased by another fan, so any ticket refund in not guaranteed.

Can I sell the tickets at a discount if I want to make sure they sell?

No. Tickets are only offered for resale at face value.

My Package ticket isn't available for Resale? Why?

Individual tickets within packages cannot be listed for resale separately.

Packages include:

  • Meadow Camp 2, 3 or 4 person tent packages.
  • Accommodation packages including Hubs, Prem-Tent, Tepee, Glamp, Hotel or Motel packages.

MEADOW CAMP PACKAGES

If you need to resell the entire package all together, you will need to contact the Moshtix Call Centre.

If you wish to change the name on one of your meadow camp tickets,  and the package is under your account, this can be done via Name Change via the Moshtix Call Centre.  If the package is not under your account then you need to ask the account holder to action the name change.

ACCOMMODATION PACKAGES

If you need to change the name on one of the tickets in your package and the package is under your account, this is free until November 1st.  Just locate your package confirmation email and click the Manage Booking link. You will be taken to your booking, and can edit the names.  After November 1st there is a $25 fee for package name changes.

If you want to change all the names in a package then it becomes a Cancellation and a $250 fee applies.

To cancel your package and receive a full refund, less the $250 Cancellation fee:

  1. Email mara@rhythmandvines.co.nz requesting cancellation.
  2. Your package will be relisted for sale on the R&V website.
  3. When it sells to a new customer you will receive your refund.  If it doesn't resell, sorry no refund.

The owner of a package is the account holder (buyer).  The account holder is the only person who can make changes to tickets in a package, resell or cancel the package.  R&V will not get involved in any disagreements between package members.

I'm looking to buy a ticket. Where do I buy resale?

Head to rhythmandvines.co.nz/tickets and click on the ticket you are looking for. You will be taken to the Moshtix x R&V ticket page and hopefully you will be one of the lucky 5000 or so that get their hands on resale tickets each year. Good luck.