Health & Safety


Safety continues to be a massive focus for us this year at the seventeenth edition of Rhythm & Vines. We want all festy-goers to feel safe and enjoy their time at Waiohika Estate.

A text helpline was implemented last year to great success. When people needed assistance, they were able to reach out directly to our Operations team.

We have Zoned Areas and signs around the Festival Site that will let our Operations Team know where you are and we will send a security team to your location to assist. Please include as much detail as you can in your message.

More information will be available during the festival in the R&V Mobile App.



Our text helpline at Rhythm and Vines returns. Once you are at the festival, and you need assistance or see someone who does, text 3001 with details and our team can respond in a timely manner.


Infectious diseases can spread rapidly at a festival. Please don’t come to R&V if you have had diarrhoea and vomiting within the past 48 hours.

Viral gastroenteritis is very infectious and spreads easily in crowds. Risks can be reduced by careful handwashing after going to the toilet and before handling food.

Measles is a highly infectious disease and there is an ongoing outbreak in New Zealand. Please don’t come to R&V if:

  1. You have been diagnosed with measles with a rash starting less than five days ago
  2. you are not vaccinated with MMR
  3. you have been in contact with someone who has measles.


Seek help if you feel unwell. You won't get into trouble for telling a healthcare professional what drugs you've taken. Medical services and care spaces are available onsite.

You're a mate, not a doctor so don't be afraid to seek help for someone who is unwell.

It's a good idea to stay close to your mates. Agree on a place and time to meet, in case you get separated. Don't rely on your mobile phone – your battery could go flat.


Drink enough water to stay hydrated, especially if you're drinking alcohol.


Wear sun protection, take regular breaks in the shade and have warm clothes ready for when the sun goes down


Ask for help if you start feeling unusually hot or overheated.
If you're feeling distressed or anxious tell a trusted friend how you feel and move away from loud music. Find a calm place to chill out and seek help if you need it. Come visit the R&V Wellness Centre located at the entrance to the festival. Text 3001 should you need guidance.


Free call or text 1737 anytime to talk with a trained counsellor (24 hours a day, 7 days a week)

Depression Helpline 0800 111 757 to talk to a trained counsellor about how you are feeling

Mental Health Crisis Team 0800 243 500 (Hicks Bay to Gisborne)

Feeling sick or injured at R&V. There is a nurse who can write prescriptions on site every day from 2pm until midnight. Go to the St John Tent.

Call Healthline 0800 611 116 24/7 for medical advice from an experienced nurse

Three Rivers Medical Centre

Open 8am – 8pm weekdays

9am – 6pm on weekends and public holidays.

75 Customhouse Street.

Call 06 867 7411 before coming in

Dental Care Gisborne A&E Dental

136 Ormond Road

open 9am-1pm every day.

Call 06 929 1614.

Visitors welcome

David Moore Pharmacy

75 Customhouse St.

8am-8pm weekdays,

8am-6pm weekends and public holidays.


53 Cnr Ballance St & Ormond Rd

8am-7pm weekdays

9am-6pm weekends and public holidays.


In an Emergency or for serious illness and or injury - dial 111 and ask for an ambulance or go to the Gisborne Hospital Emergency Department.

Open 24/7. Your illness or injury will be assessed. People are seen in the order of the seriousness of their condition; not in the order that they arrive.

If it’s not an emergency it won’t be treated like one. You may be in for a long wait!


06 869 0500

421 Ormond Road

To contact us please use the messenger available.